The essential guide to knowledge management :
Tiwana, Amrit, 1974-
The essential guide to knowledge management : e-business and CRM applications / Guide to knowledge management : e-business and CRM applications E-business and CRM applications Amrit Tiwana. - Delhi Pearson Education Asia 2001 - xxiv, 315 p. : ill. ; 24 cm.
Includes bibliographical references (p. 303-309) and index.
8178083264
Knowledge management.
Electronic commerce.
Customer relations.
The essential guide to knowledge management : e-business and CRM applications / Guide to knowledge management : e-business and CRM applications E-business and CRM applications Amrit Tiwana. - Delhi Pearson Education Asia 2001 - xxiv, 315 p. : ill. ; 24 cm.
Includes bibliographical references (p. 303-309) and index.
8178083264
Knowledge management.
Electronic commerce.
Customer relations.