Total quality management :
Oakland, John S.
Total quality management : text with cases / John S. Oakland. - 3rd ed. - Burlington, MA : Butterworth-Heinemann, 2005 - x, 483p. 24 cm
Includes bibliographical references and index.
8181479912
Total quality management.
Total quality management--Case studies.
Total quality management : text with cases / John S. Oakland. - 3rd ed. - Burlington, MA : Butterworth-Heinemann, 2005 - x, 483p. 24 cm
Includes bibliographical references and index.
8181479912
Total quality management.
Total quality management--Case studies.