The big book of customer service training games :
Carlaw, Peggy.
The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers / Customer service training games Peggy Carlaw, Vasudha Kathleen Deming. - New Delhi : Tata McGraw-Hill, 2004 - xiv, 209 p. : ill. ; 24 cm.
0070590427 (pbk.)
Employees--Training of.
Customer services--Management.
The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers / Customer service training games Peggy Carlaw, Vasudha Kathleen Deming. - New Delhi : Tata McGraw-Hill, 2004 - xiv, 209 p. : ill. ; 24 cm.
0070590427 (pbk.)
Employees--Training of.
Customer services--Management.