Customers Service Best Practices (Record no. 90822)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00483nam#a2200169ua#4500 |
| 001 - CONTROL NUMBER | |
| control field | GOACATREC91209 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | |
| 245 00 - TITLE STATEMENT | |
| Title | Customers Service Best Practices |
| Statement of responsibility, etc | Edited by Ron Zemke, John A. Woods |
| Remainder of title | Case Studies and Strategies |
| 260 00 - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Name of publisher, distributor, etc | Jaico Publicing House |
| Place of publication, distribution, etc | Mumbai |
| Date of publication, distribution, etc | 2004 |
| 020 00 - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 8179921816 |
| 300 00 - PHYSICAL DESCRIPTION | |
| Extent | xvi, 475 |
| Dimensions | 25cm |
| 700 00 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Ron Zemke |
| 700 00 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | John A. Woods |
| 650 00 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Custemer Service |
| 650 00 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Organizational Performance |
| 504 00 - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | includsAppendix |
| 952 ## - LOCATION AND ITEM INFORMATION (KOHA) | |
| Koha normalized classification for sorting | 658_812000000000000_ZEMWOO |
| Koha itemnumber | 100558 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Goa University Library | Goa University Library | MBA Book Bank | 05/18/2006 | 658.812 ZEM-WOO | 108499 | 02/20/2012 | 02/20/2012 | Books |