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Customer is king Robert Craven How to exceed their expectations
Material type:
TextPublication details: Virgin Books London 2002Description: xii, 180p 21 cmISBN: - 0753506882
| Item type | Current library | Call number | Status | Date due | Barcode | |
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Goa University Library General Stacks 2 | 658.812 CRA/Cus (Browse shelf(Opens below)) | Available | 103454 |
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| 658.812 CAR-DEM The big book of customer service training games : | 658.812 CHE-JOH Beyond loyalty | 658.812 COO/Cus Customer care excellence | 658.812 CRA/Cus Customer is king | 658.812 CUN/Cus Customer relationship management | 658.812 DEN/Hor Horizontal Management : Beyond Total Customer Satisfaction | 658.812 DES-DET Managing to Keep the Customer : How to Achieve and Maintain Superior Customer Service Throughtout the Organisaion |
includes glossary and index
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