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Service Quality Management in Hospitality, Tourism and Leisure Edited by Jay kandampully, Connie Mok, Beverley Sparks
Material type:
TextPublication details: Jaico Publishing House Mumbai 2004Description: xvii, 339p 25cmISBN: - 8179921840
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Goa University Library General Stacks 2 | 658.4013 KAN/Ser (Browse shelf(Opens below)) | Available | 112177 | ||
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Goa University Library MBA Book Bank | 658.4013 KAN/Ser (Browse shelf(Opens below)) | Available | 108500 |
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| 658.4013 GAT/Tot Total quality management | 658.4013 GHO/Man Management control systems | 658.4013 KAN-ASH Total quality management process | 658.4013 KAN/Ser Service Quality Management in Hospitality, Tourism and Leisure | 658.4013 LAK-MOH Handbook of total quality management | 658.4013 LES/Man Managers handbook of total quality learning | 658.4013 NAA-ARI Total quality management |
includesreferences and index
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