TY - BOOK AU - Persse, James R. TI - Process improvement essentials SN - 9788184042108 PY - 2006/// CY - Mumbai PB - Shroff Publishers and Distributors KW - Computer software KW - Quality control KW - Capability maturity model (Computer software) KW - Six sigma (Quality control standard) KW - ISO 9001 Standard N1 - CMMI, ISO 9001, Six Sigma--Cover; Includes Index UR - http://www.loc.gov/catdir/toc/fy0710/2006287299.html UR - http://www.loc.gov/catdir/enhancements/fy0715/2006287299-d.html ER -