TY  - BOOK
AU  - Greenberg, Paul
TI  - Customer Relationship Management at the Speed of light, : Social CRM Strategies, tools and techniques for Engaging your Customers
SN  - 9780070702523
PY  - 2010///
CY  - New Delhi
PB  - Tata McGraw Hill Education
KW  - Customer Relationship Management
N1  - Includes,Figures,Tables,Appendix, Index
ER  -