TY  - BOOK
AU  - Lilley,Roy C.
TI  - Dealing with difficult people 
SN  - 9780749456603
AV  - HF5548.8 .L493 2010
U1  - 158.2 LIL/Dea 22
PY  - 2010///
CY  - New Delhi
PB  - Kogan Page
KW  - Psychology, Industrial
KW  - Interpersonal conflict
KW  - Problem employees
N1  - Includes bibliographical references
ER  -