TY  - GEN
AU  - Hernon, Peter
AU  - Altman, Ellen
TI  - Assessing service quality: satisfying the expectations of library customers
SN  - 9788170005766(hb)
U1  - 025.5 HER-ALT 
PY  - 2009///
CY  - New Delhi
PB  - Ess Ess Publications
N1  - Includes bibliography and index
ER  -