TY  - BOOK
AU  - Edvardsson, Bo 
AU  - Edvardsson,Bo
AU  - Gustafsson,Anders
AU  - Kristensson,Per
AU  - Magnusson,Peter
AU  - Matthing,Jones
TI  - Involving customers in new service development
SN  - 1860946690
AV  - HF5415.153 .I586 2006
U1  - 658.575 EDV/Inv 22
PY  - 2006///
CY  - London, Hackensack, NJ, London
PB  - Imperial College Press, Distributed by World Scientific Publishing Co.
KW  - New products
KW  - Management
KW  - Customer relations
KW  - Service industries
KW  - Creative ability in business
N1  - Includes bibliographical references and index
ER  -