TY  - BOOK
AU  - Anderson, Kristin,
AU  - Kerr, Carol.
TI  - Customer relationship management
SN  - 00048631X
PY  - 2003///
CY  - New Delhi
PB  - Tata McGraw-Hill
KW  - Customer relations
N1  - Includes index
UR  - http://www.loc.gov/catdir/description/mh051/2002277589.html
ER  -