TY  - BOOK
AU  - Kandampully, Jay
AU  - Mok, Connie
AU  - Sparks, Beverley
TI  - Service Quality Management in Hospitality, Tourism and Leisure
SN  - 8179921840
PY  - 2004///
CY  - Mumbai
PB  - Jaico Publishing House
KW  - Quality Management
KW  - Hospitality
KW  - Tourism
N1  - includesreferences and  index
ER  -