TY  - BOOK
AU  - Ron Zemke
AU  - John A. Woods
TI  - Customers Service Best Practices: Case Studies and Strategies
SN  - 8179921816
PY  - 2004///
CY  - Mumbai
PB  - Jaico Publicing House
KW  - Custemer Service
KW  - Organizational Performance
N1  - includsAppendix
ER  -