TY  - BOOK
AU  - Oakland, John S.
TI  - Total quality management: text with cases 
SN  - 8181479912
PY  - 2005///
CY  - Burlington, MA
PB  - Butterworth-Heinemann
KW  - Total quality management
KW  - Case studies
N1  - Includes bibliographical references and index
UR  - http://www.loc.gov/catdir/description/els031/2003045195.html
UR  - http://www.loc.gov/catdir/toc/els031/2003045195.html
ER  -