TY - GEN AU - Pine, B. Joseph AU - Gilmore, James H. TI - The experience economy SN - 9781422161975(pb) U1 - 658.56 PIN-GIL PY - 2011/// CY - Boston PB - Harvard Business Review Press KW - Product management KW - Marketing KW - Diversification in industry KW - Customer services N1 - Includes bibliographical references and index ER -