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	1.	Principles of communications : systems, modulation and noise by Ziemer, R Tranter, W Edition: 3rd ed Material type: Text Publication details: Mumbai Jaico Publishisng House 1996 Availability: Items available for loan: Goa University Library (1)Call number: 621.382 ZIE-TRA. Add to cart (remove)
	2.	Essence of time management by Boeuf, Michael Material type: Text Publication details: Mumbai Jaico Publishisng House 2001 Availability: Items available for loan: Goa University Library (1)Call number: 658.4093 BOE/Ess. Add to cart (remove)
	3.	Cases in call center management : Richard Feinberg, Ko de Ruyter, Lynne Bennington. great ideas (th)at work / by Feinberg, Richard, 1950- [Author] Ruyter, Ko de Bennington, Lynne Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mumbai. : Jaico Publishisng House, 2005 Online resources: Click here to access online Availability: Items available for loan: Goa University Library (2)Call number: 658.812 FEI/Cas, ... Add to cart (remove)

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