Goa University

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1.
Horizontal Management : Beyond Total Customer Satisfaction by
Material type: Text Text
Publication details: New York Lescington Books 1991
Availability: Items available for loan: Goa University Library (1)Call number: 658.812 DEN/Hor.
2.
The Service Trainer Handbook : Managing Service Business in the 1990 s by
Material type: Text Text
Publication details: New York Mcgraw Hill, INC 1992
Availability: Items available for loan: Goa University Library (1)Call number: 658.312404 DEN/Ser.
3.
How to Give Quality Service to Your Customers. by
Material type: Text Text
Publication details: New Delhi Universal Book Stall. 1990
Availability: Items available for loan: Goa University Library (1)Call number: 658.82 DEN/How.
4.
The Service Trainer Handbook : Managing Service Businesses in the 1990 s by
Material type: Text Text
Publication details: New York McGraw-Hill, Inc. 1992
Availability: Items available for loan: Goa University Library (1)Call number: 658.312404 DEN/Ser.
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