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	1.	Horizontal Management : Beyond Total Customer Satisfaction by Denton, D Material type: Text Publication details: New York Lescington Books 1991 Availability: Items available for loan: Goa University Library (1)Call number: 658.812 DEN/Hor. Add to cart (remove)
	2.	The Service Trainer Handbook : Managing Service Business in the 1990 s by Denton, D Material type: Text Publication details: New York Mcgraw Hill, INC 1992 Availability: Items available for loan: Goa University Library (1)Call number: 658.312404 DEN/Ser. Add to cart (remove)
	3.	How to Give Quality Service to Your Customers. by Denton, D Material type: Text Publication details: New Delhi Universal Book Stall. 1990 Availability: Items available for loan: Goa University Library (1)Call number: 658.82 DEN/How. Add to cart (remove)
	4.	The Service Trainer Handbook : Managing Service Businesses in the 1990 s by Denton, D Material type: Text Publication details: New York McGraw-Hill, Inc. 1992 Availability: Items available for loan: Goa University Library (1)Call number: 658.312404 DEN/Ser. Add to cart (remove)

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