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	1.	Customers Service Best Practices Edited by Ron Zemke, John A. Woods Case Studies and Strategies by Ron Zemke John A. Woods Material type: Text Publication details: Mumbai Jaico Publicing House 2004 Availability: Items available for loan: Goa University Library (1)Call number: 658.812 ZEM-WOO. Add to cart (remove)
	2.	Sales games and activities for trainers : Gary B. Connor, John A. Woods. easy-to-use games, activities, and exercises to teach and learn how to sell / by Connor, Gary B [Author] Woods, John A Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi: Tata McGraw-Hill, 2004 Online resources: Click here to access online Click here to access online Click here to access online Availability: Items available for loan: Goa University Library (9)Call number: 658.85 CON-WOO, ... Add to cart (remove)

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