Complaint management : Bernd Stauss, Wolfgang Seidel. the heart of CRM /

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Material type: Text

TextPublication details: Thompson/South-Western, Australia : 2004Edition: 1st edDescription: x, 310 p. : ill. ; 24 cmISBN:

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Books	Goa University Library MBA Book Bank	658.812 STA-SEI (Browse shelf(Opens below))	Available		111721

Includes bibliographical references (p. 298-303) and index.

American Marketing Association.

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