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Results of search for 'ccl=su:Customer services'
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Bitner, Mary
Zeithaml, Valarie
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Customer services
Customer Services
Service industries -...
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1.
Services Marketing:Integrating customer focus across the firm
by
Zeithaml, Valarie
Bitner, Mary
Edition:
2nd.Ed.
Material type:
Text
Publication details:
Boston
Irwin McGraw-Hill
Availability:
Items available for loan:
Goa University Library
(25)
Call number:
658.8 ZEI-BIT, ..
.
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2.
Services marketing : Integrating customer focus across the firm
by
Zeithaml, Valarie
Bitner, Mary
Edition:
3rd ed
Material type:
Text
Publication details:
New Delhi
Tata McGraw Hill
2003
Availability:
Items available for loan:
Goa University Library
(1)
Call number:
658.8 ZEI-BIT
.
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