Best face forward : Jeffrey F. Rayport, Bernard J. Jaworski. why companies must improve their service interfaces with customers /

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Material type: Text

TextPublication details: Harvard Business School Press, Boston, Mass. : 2005Description: xxi, 262 p. : ill. ; 25 cmISBN:

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Books	Goa University Library MBA Book Bank	658.812 RAY-JAW (Browse shelf(Opens below))	Available		111758

Includes bibliographical references ([229]-247) and index.

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