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	1.	Services marketing / Kenneth E. Clow & David L.Kurtz Operation, management and strategy by Clow, Kenneth E [Author] Kurtz, David L Edition: 2nd ed Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : Biztantra, 2003 Online resources: Click here to access online Click here to access online Click here to access online Availability: Items available for loan: Goa University Library (2)Call number: 658.8 CLO-KUR, ... Add to cart (remove)
	2.	How to get clients / Jeff Slutsky with Marc Slutsky. by Slutsky, Jeff, 1956- [Author] Slutsky, Marc Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York, NY : Warner Books, 1992 Availability: Items available for loan: Goa University Library (1)Call number: 658.8 SLU/How. Add to cart (remove)
	3.	The turbocharged company : Larry Goddard and David Brown. igniting your business to soar ahead of the competition / by Goddard, Larry [Author] Brown, David (William David), 1957- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Aldershot, Eng. : Gower, 1996 Availability: Items available for loan: Goa University Library (1)Call number: 658.4012 GOD-BRO. Add to cart (remove)
	4.	May I help you? : Jillian Mercer. great customer service for small business / by Mercer, Jillian [Author] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Australia : Allen & Unwin, 2004 Online resources: Click here to access online Availability: Items available for loan: Goa University Library (1)Call number: 658.812 MER/May. Add to cart (remove)
	5.	Best face forward : Jeffrey F. Rayport, Bernard J. Jaworski. why companies must improve their service interfaces with customers / by Rayport, Jeffrey F [Author] Jaworski, Bernard J Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, Mass. : Harvard Business School Press, 2005 Availability: Items available for loan: Goa University Library (1)Call number: 658.812 RAY-JAW. Add to cart (remove)
	6.	Customers for life : by Carl Sewell and Paul B. Brown. how to turn that one-time buyer into a lifetime customer / by Sewell, Carl [Author] Brown, Paul B Edition: 1st ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Currency Book, 2002 Availability: Items available for loan: Goa University Library (1)Call number: 658.812 SEW-BRO. Add to cart (remove)

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