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	1.	The turbocharged company : Larry Goddard and David Brown. igniting your business to soar ahead of the competition / by Goddard, Larry [Author] Brown, David (William David), 1957- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Aldershot, Eng. : Gower, 1996 Availability: Items available for loan: Goa University Library (1)Call number: 658.4012 GOD-BRO. Add to cart (remove)
	2.	May I help you? : Jillian Mercer. great customer service for small business / by Mercer, Jillian [Author] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Australia : Allen & Unwin, 2004 Online resources: Click here to access online Availability: Items available for loan: Goa University Library (1)Call number: 658.812 MER/May. Add to cart (remove)
	3.	Best face forward : Jeffrey F. Rayport, Bernard J. Jaworski. why companies must improve their service interfaces with customers / by Rayport, Jeffrey F [Author] Jaworski, Bernard J Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, Mass. : Harvard Business School Press, 2005 Availability: Items available for loan: Goa University Library (1)Call number: 658.812 RAY-JAW. Add to cart (remove)
	4.	The big book of customer service training games : Peggy Carlaw, Vasudha Kathleen Deming. quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers / by Carlaw, Peggy [Author] Deming, Vasudha Kathleen Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : Tata McGraw-Hill, 2004 Other title: Customer service training games Online resources: Click here to access online Click here to access online Click here to access online Availability: Items available for loan: Goa University Library (1)Call number: 658.812 CAR-DEM. Add to cart (remove)
	5.	Customer-Driven Services Management S. Balachandran by Balachandran,S [Author] Edition: 2nd Edition Material type: Text Publication details: New Delhi Response Books 2004 Availability: Items available for loan: Goa University Library (5)Call number: 658.812 BAL/Cus, ... Add to cart (remove)
	6.	The experience economy by Pine, B. Joseph Gilmore, James H Publication details: Boston: Harvard Business Review Press; 2011 Availability: Items available for loan: Goa University Library (1)Call number: 658.56 PIN-GIL. Add to cart (remove)
	7.	Encyclopedia of Business Communication Vol-4 by Rawat, R [Author] Publication details: Jaipur: Mark Publishers, 2022 Availability: Items available for reference: Goa University Library: Not for loan (1)Call number: R 658.4503 RAW/Enc-4. Add to cart (remove)

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