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	1.	CRM at the speed sof light : Capturing and keeping customers in internet real time by Greenberg, Paul [Author] Edition: 2nd ed Material type: Text Publication details: New Delhi Tata McGraw Hill 2003 Availability: Items available for loan: Goa University Library (1)Call number: 658.812 GRE/CRM. Not available: Goa University Library: Checked out (1). Add to cart (remove)
	2.	Understanding CRM R.S. Prasad Present and future by Prasad, R.S [Author] Material type: Text Publication details: Hyderabad ICFAI University Press 2005 Availability: Items available for loan: Goa University Library (1)Call number: 658.812 PRA/Und. Add to cart (remove)
	3.	Case studies in customer relationship management ICFAI Center for Management Research by ICFAI Center for Management Research Material type: Text Publication details: Hyderabad ICFAI University Press 2005 Availability: Items available for loan: Goa University Library (1)Call number: 658.812 ICF/Cas. Add to cart (remove)

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