Goa University

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1.
Up close and personal ? : Customer relationship marketing @ work by
Material type: Text Text
Publication details: London Kogan Page 1999
Availability: Items available for loan: Goa University Library (1)Call number: 658.812 GAM/Up.
2.
Customer relationship management : Emerging concepts, tools and applications by
Material type: Text Text
Publication details: New Delhi Tata McGraw Hill Publishing Co. 2002
Availability: Items available for loan: Goa University Library (1)Call number: 658.812 SHE/Cus.
3.
How to delivering customer service by
Material type: Text Text
Publication details: Mumbai Jaico Publishing House 2002
Availability: Items available for loan: Goa University Library (1)Call number: 658.812 PAY/How.
4.
Customer relationship management by
Material type: Text Text
Publication details: New Delhi Vikas Publishing House 2002
Availability: Items available for loan: Goa University Library (3)Call number: 658.812 MOH-SAG, ...
5.
Successful customer relationship marketing by
Material type: Text Text
Publication details: London Kogan Page 2001
Availability: Items available for loan: Goa University Library (1)Call number: 658.812 FOS-STO.
6.
Customer intimacy by
Material type: Text Text
Publication details: London Profile Books 2003
Availability: Items available for loan: Goa University Library (1)Call number: 658.812 WIE/Cus.
7.
e-CRM : Business and system frontiers by
Material type: Text Text
Publication details: New Delhi Asian Books 2002
Availability: Items available for loan: Goa University Library (1)Call number: 658.812 JAI-KAU.
8.
Customer relationship management : Electronic customer care in the new economy by
Material type: Text Text
Publication details: New York Springer Verlag 2002
Availability: Items available for loan: Goa University Library (1)Call number: 658.812 MUT/Cus.
9.
Customer relationship management by
Material type: Text Text
Publication details: Oxford Capstone Publishing 2002
Availability: Items available for loan: Goa University Library (1)Call number: 658.812 CUN/Cus.
10.
Customer relationship management : How to turn a good business into a great one by
Material type: Text Text
Publication details: New Delhi Viva Books 2003
Availability: Items available for loan: Goa University Library (1)Call number: 658.812 ROB/Cus.
11.
Customer relationship management : Organizational and technological perspectives by
Material type: Text Text
Publication details: Berlin Springer Verlag 2003
Availability: Items available for loan: Goa University Library (1)Call number: 658.812 RAJ/Cus.
12.
CRM at the speed sof light : Capturing and keeping customers in internet real time by
Edition: 2nd ed
Material type: Text Text
Publication details: New Delhi Tata McGraw Hill 2003
Availability: Items available for loan: Goa University Library (1)Call number: 658.812 GRE/CRM. Not available: Goa University Library: Checked out (1).
13.
Customer relationship management by
Material type: Text Text
Publication details: New Delhi Vikas Publishing House 2002
Availability: Not available: Goa University Library: Checked out (1).
14.
CRM - The new face of marketing by Series: Management series
Material type: Text Text
Publication details: Hyderabad ICFAI Press 2002
Availability: Items available for loan: Goa University Library (1)Call number: 658.812 GAR/Crm.
15.
Customer relations by
Material type: Text Text
Publication details: New Delhi Sarup & Sons 2002
Availability: Items available for loan: Goa University Library (1)Call number: 658.812 OBE/Cus.
16.
Customer once, client forever by
Material type: Text Text
Publication details: Mumbai Jaico Publishing 2004
Availability: Items available for loan: Goa University Library (1)Call number: 658.812 BUC/Cus.
17.
The handbook of key customer relationship management Ken Burnett the definitive fuide to winning, managing and developing key account business by
Material type: Text Text
Publication details: New Delhi Pearson Education Asia 2001
Availability: Items available for loan: Goa University Library (1)Call number: 658.812 BUR/Han.
18.
The CRM handbook Jill Dyche A business guide to customer relationship management by Series: Addison-Wesley Information Technology Series
Material type: Text Text
Publication details: Delhi Pearson Education 2005
Availability: Items available for loan: Goa University Library (19)Call number: 658.812 DYC/Crm, ... Not available: Goa University Library: Checked out (1).
19.
Customer relationship management Jagdish N. Sheth Emerging concepts, tools and applications by
Material type: Text Text
Publication details: New Delhi Tata McGraw Hill Publishing Co.Ltd., 2005
Availability: Items available for loan: Goa University Library (10)Call number: 658.812 SHE/Cus, ...
20.
Closing sales and winning the customer's heart / by Emily King Parker. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi : Viva Books Pvt. Ltd., 2003
Other title:
  • Closing sales & winning the customer's heart
Availability: Items available for loan: Goa University Library (1)Call number: 658.85 PAR/Clo.
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