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	1.	Improving Your Measurement of Customer Satisfaction:A guide to creating, conducting,analyzing and reporting customer satisfaction measurement programs by Vavra, Terry Material type: Text Publication details: New Delhi A.H.Wheeler & Co. 1997 Availability: Items available for loan: Goa University Library (1)Call number: 658.812 VAV/Imp. Add to cart (remove)
	2.	Measuring and Managing Customer Satisfaction by Kessler, Sheila Material type: Text Publication details: New Delhi A.H.Wheeler & Co. 1996 Availability: Items available for loan: Goa University Library (1)Call number: 658.812 KES/Mea. Add to cart (remove)
	3.	Managing Quality:A practical guide to customer satisfaction by Murthy, D Material type: Text Publication details: New Delhi Response Books 1999 Availability: Items available for loan: Goa University Library (1)Call number: 658.4013 MUR/Man. Add to cart (remove)
	4.	Customer intimacy Fred Wiersema Pick your partners, shape your culture, win together by Wiersema, Fred [Author] Material type: Text Publication details: London Profile Books 1997 Availability: No items available. Add to cart (remove)
	5.	Four Practical Revolutions in Management by Shiba, Shoji [Author ] Walden, David [Author ] Publication details: Cambridge: Center for Quality of Management, 2001 Availability: Items available for loan: Goa University Library (1)Call number: J 658.4013 SHI-WAL . Add to cart (remove)

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