Your search returned 16 results.

Managing to Keep the Customer : How to Achieve and Maintain Superior Customer Service Throughtout the Organisaion by Desatnick, Robert Publication: San Francisco Jossey-Bass Publishers 1993 Date: 1993 Availability: Items available: General Stacks 2 (1),
Horizontal Management : Beyond Total Customer Satisfaction by Denton, D. Publication: New York Lescington Books 1991 Date: 1991 Availability: Items available: General Stacks 2 (1),
Customer relations by Oberoi, Preeti Publication: New Delhi Sarup & Sons 2002 Date: 2002 Availability: Items available: General Stacks 2 (1),
The essential guide to knowledge management : e-business and CRM applications / by Tiwana, Amrit, Publication: Delhi Pearson Education Asia 2001 . xxiv, 315 p. : 24 cm. Date: 2001 Availability: Items available: MFS Book Bank (1), General Stacks 2 (1), MBA Book Bank (1),
Customer relationship management / by Anderson, Kristin, Publication: New Delhi : Tata McGraw-Hill, 2003 . xii, 164 p. : 23 cm. Date: 2003 Availability: Items available: General Stacks 2 (1),
The big idea / by Jones, Robert. Publication: London : HarperCollinsBusiness, 2000 . viii, 214 p. ; 21 cm. Date: 2000 Availability: Items available: General Stacks 2 (1),
The big idea / by Jones, Robert. Publication: London : Profile Books, 2003 . ix, 230p. ; 21 cm. Date: 2003 Availability: Items available: MBA Book Bank (1),
May I help you? : great customer service for small business / by Mercer, Jillian. Publication: Australia : Allen & Unwin, 2004 . xiii, 138 p. ; , Includes index. 21 cm. Date: 2004 Availability: Items available: MBA Book Bank (1),
High performance sales organizations : achieving competitive advantage in the global marketplace / by Coker, Darlene M. Publication: New Delhi : Tata McGraw-Hill, 2003 . xv, 224 p. : 24 cm. Date: 2003 Availability: Items available: MBA Book Bank (1),
Complaint management : the heart of CRM / by Stauss, Bernd. Publication: Australia : Thompson/South-Western, 2004 . x, 310 p. : , American Marketing Association. 24 cm. Date: 2004 Availability: Items available: MBA Book Bank (1),
Emotion marketing : the Hallmark way of winning customers for life / by Robinette, Scott. Publication: New Delhi : Tata McGraw-Hill, 2004 . 247 p. : 24 cm. Date: 2004 Availability: Items available: MBA Book Bank (1),
9 brand shaastras Nine sucessful brand strategies to build winning brands by Kapoor, Jagdeep Publication: New Delhi Response 2009 . xiii, 91p 20cm Date: 2009 Availability: Items available: General Stacks 2 (1),
Managing customer value : one stage at a time / by Soman, Dilip. Publication: New Delhi ; Cambridge University Press., 2011 . xii, 401 p. : 22 cm. Date: 2011 Availability: Items available: (1),
Total customer value management : transforming business thinking / by Mahajan, Gautam, Publication: New Delhi ; | Thousand Oaks : Response Books, 2011 . xx; 326p. , Includes index. 21 cm. Date: 2011 Availability: Items available: (1),
Winning a billion consumers :a disruptive approach for success in India by Joshi, Atul Publication: New Delhi: Sage Publications (I) Pvt. Ltd; 2016 . xv, 261 pages : , Includes index. 21 cm Date: 2016 Availability: Items available: General Stacks (1),

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