000 00322 a2200121 4500
999 _c124692
_d124692
020 _a9789350513309(hb)
082 _a658.809 JHA/Ser
100 _aJha, S.M.
245 _aServices marketing
260 _aMumbai:
_bHimalaya Publishing House;
_c2015
300 _a783 p.
_c28 cm.
500 _aIncludes bibliography and index.