000 00321 a2200109 4500
020 _a9789395806602 (pb)
082 _a658.4013 LOK/Ser
100 _aLoke, Kalini
_94594
245 _aService quality management in hospitality and tourism
260 _aDelhi:
_bThe hospitality press,
_c2023.
300 _a154p.;
_c21*14 cm.
999 _c141441
_d141441