000 00345nam#a2200133ua#4500
001 GOACATREC66560
900 0 0 _a19990929
901 0 0 _aENG
245 0 0 _aConsumer Complaint Behaviour : Model Development and Empirical Validation
100 0 0 _aRichins, Marsha
902 0 0 _a658.8343
903 0 0 _a70664
260 0 0 _aAustin
_bUnivesity of Taxas
_c1979
999 _c66600
_d66600