000			00604nam#a2200181ua#4500
001			GOACATREC88498
008			020326s2002 nyua 001 0 eng d
245	0	0	_aCustomer relationship management / _cKristin Anderson, Carol Kerr.
856	0	0	_uhttp://www.loc.gov/catdir/description/mh051/2002277589.html
100	0	0	_aAnderson, Kristin, _d1962- _eAuthor
260	0	0	_bTata McGraw-Hill, _aNew Delhi : _c2003
020	0	0	_a00048631X
300	0	0	_axii, 164 p. : _bill. ; _c23 cm.
700	0	0	_aKerr, Carol.
650	0	0	_aCustomer relations.
504	0	0	_aIncludes index.
440	0	0	_aBriefcase books series
999			_c88145 _d88145