000			00711nam#a2200181ua#4500
001			GOACATREC92491
008			031210s2005 inua b 001 0 eng
245	0	0	_aCases in call center management : _cRichard Feinberg, Ko de Ruyter, Lynne Bennington. _bgreat ideas (th)at work /
856	0	0	_uhttp://www.loc.gov/catdir/toc/ecip0412/2003026951.html
100	0	0	_aFeinberg, Richard, _d1950- _eAuthor
260	0	0	_bJaico Publishisng House, _aMumbai. : _c2005
020	0	0	_a8179924424
300	0	0	_ax, 356 p. : _bill. ; _c28 cm.
700	0	0	_aRuyter, Ko de.
700	0	0	_aBennington, Lynne.
650	0	0	_aCall centers _xManagement _vCase studies.
504	0	0	_aIncludes bibliographical references (p. 341-351) and index.
999			_c92083 _d92083