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Cases in call center management :

Feinberg, Richard, 1950-

Cases in call center management : great ideas (th)at work / Richard Feinberg, Ko de Ruyter, Lynne Bennington. - Mumbai. : Jaico Publishisng House, 2005 - x, 356 p. : ill. ; 28 cm.

Includes bibliographical references (p. 341-351) and index.

ISBN: 8179924424

Subjects--Topical Terms:
Call centers--Management--Case studies.

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