Cases in call center management : (Record no. 92083)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00711nam#a2200181ua#4500 |
| 001 - CONTROL NUMBER | |
| control field | GOACATREC92491 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 031210s2005 inua b 001 0 eng |
| 245 00 - TITLE STATEMENT | |
| Title | Cases in call center management : |
| Statement of responsibility, etc | Richard Feinberg, Ko de Ruyter, Lynne Bennington. |
| Remainder of title | great ideas (th)at work / |
| 856 00 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="http://www.loc.gov/catdir/toc/ecip0412/2003026951.html">http://www.loc.gov/catdir/toc/ecip0412/2003026951.html</a> |
| 100 00 - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Feinberg, Richard, |
| Dates associated with a name | 1950- |
| Relator term | Author |
| 260 00 - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Name of publisher, distributor, etc | Jaico Publishisng House, |
| Place of publication, distribution, etc | Mumbai. : |
| Date of publication, distribution, etc | 2005 |
| 020 00 - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 8179924424 |
| 300 00 - PHYSICAL DESCRIPTION | |
| Extent | x, 356 p. : |
| Other physical details | ill. ; |
| Dimensions | 28 cm. |
| 700 00 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Ruyter, Ko de. |
| 700 00 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Bennington, Lynne. |
| 650 00 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Call centers |
| General subdivision | Management |
| Form subdivision | Case studies. |
| 504 00 - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes bibliographical references (p. 341-351) and index. |
| 952 ## - LOCATION AND ITEM INFORMATION (KOHA) | |
| Koha normalized classification for sorting | 658_812000000000000_FEICAS |
| Koha itemnumber | 102607 |
| 952 ## - LOCATION AND ITEM INFORMATION (KOHA) | |
| Koha normalized classification for sorting | 658_812000000000000_FEICAS |
| Koha itemnumber | 102608 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Goa University Library | Goa University Library | General Stacks 2 | 10/11/2006 | 658.812 FEI/Cas | 112186 | 02/20/2012 | 02/20/2012 | Books | |||||
| Goa University Library | Goa University Library | General Stacks 2 | 02/07/2008 | 658.812 FEI/Cas | 114913 | 02/20/2012 | 02/20/2012 | Books |