Services marketing : Integrating customer focus across the firm (Record no. 82528)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00499nam#a2200193ua#4500 |
| 001 - CONTROL NUMBER | |
| control field | GOACATREC82605 |
| 900 00 - EQUIVALENCE OR CROSS-REFERENCE-PERSONAL NAME [LOCAL, CANADA] | |
| Personal name | 20030411 |
| 901 00 - LOCAL DATA ELEMENT A, LDA (RLIN) | |
| a | ENG |
| 020 00 - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0070530424 |
| 245 00 - TITLE STATEMENT | |
| Title | Services marketing : Integrating customer focus across the firm |
| 250 00 - EDITION STATEMENT | |
| Edition statement | 3rd ed |
| 100 00 - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Zeithaml, Valarie |
| 700 00 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Bitner, Mary |
| 902 00 - LOCAL DATA ELEMENT B, LDB (RLIN) | |
| a | 658.8 |
| 650 00 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Service industries - marketing |
| 650 00 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services |
| 903 00 - LOCAL DATA ELEMENT C, LDC (RLIN) | |
| a | 99002 MFS |
| 260 00 - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | New Delhi |
| Name of publisher, distributor, etc | Tata McGraw Hill |
| Date of publication, distribution, etc | 2003 |
| 952 ## - LOCATION AND ITEM INFORMATION (KOHA) | |
| Koha normalized classification for sorting | 658_800000000000000_ZEIBIT |
| Koha itemnumber | 90143 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Goa University Library | Goa University Library | General Stacks 2 | 04/15/2004 | 658.8 ZEI-BIT | 99002 MFS | 02/20/2012 | 02/20/2012 | Books |