Assessing service quality: satisfying the expectations of library customers

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Publication details: New Delhi: Ess Ess Publications, 2009.Description: xvii, 243 p. 28 cmISBN:

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Books	Goa University Library General Stacks	025.5 HER-ALT (Browse shelf(Opens below))	Available		178323
Books	Goa University Library General Stacks	025.5 HER-ALT (Browse shelf(Opens below))	Available		158113

Previous							No cover image available No cover image available	Next
Previous	025.4902 KUM/The Thesaurus of Library and Information Science Terms	025.5 COR-BRE The New Professional Handbook : Your Guide to information Services Management	025.5 HER-ALT Assessing service quality: satisfying the expectations of library customers	025.5 HER-ALT Assessing service quality: satisfying the expectations of library customers	025.52 EVA/Int Introduction to Library Public Services - 6th ed.	025.52 GUP-JAM An integrated approach to services marketing: a book of readings on marketing of library and information services	025.52 KUM/Ref Reference Service	Next

Includes bibliography and index.

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