Goa University
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Assessing service quality: satisfying the expectations of library customers

By: Contributor(s): Publication details: New Delhi: Ess Ess Publications, 2009.Description: xvii, 243 p. 28 cmISBN:
  • 9788170005766(hb)
DDC classification:
  • 025.5 HER-ALT
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Holdings
Item type Current library Call number Status Date due Barcode
Books Books Goa University Library General Stacks 025.5 HER-ALT (Browse shelf(Opens below)) Available 178323
Books Books Goa University Library General Stacks 025.5 HER-ALT (Browse shelf(Opens below)) Available 158113

Includes bibliography and index.

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