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Cases in call center management : Richard Feinberg, Ko de Ruyter, Lynne Bennington. great ideas (th)at work /
Material type:
TextPublication details: Jaico Publishisng House, Mumbai. : 2005Description: x, 356 p. : ill. ; 28 cmISBN: - 8179924424
| Item type | Current library | Call number | Status | Date due | Barcode | |
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Goa University Library General Stacks 2 | 658.812 FEI/Cas (Browse shelf(Opens below)) | Available | 114913 | ||
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Books
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Goa University Library General Stacks 2 | 658.812 FEI/Cas (Browse shelf(Opens below)) | Available | 112186 |
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| 658.812 DES-DET Managing to Keep the Customer : How to Achieve and Maintain Superior Customer Service Throughtout the Organisaion | 658.812 DON-OTO Strategic market relationships : | 658.812 FEI/Cas Cases in call center management : | 658.812 FEI/Cas Cases in call center management : | 658.812 FOS-STO Successful customer relationship marketing | 658.812 GAM/Up Up close and personal ? : Customer relationship marketing @ work | 658.812 GAR/Crm CRM - The new face of marketing |
Includes bibliographical references (p. 341-351) and index.
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