Cases in call center management : Richard Feinberg, Ko de Ruyter, Lynne Bennington. great ideas (th)at work /
Material type: TextPublication details: Jaico Publishisng House, Mumbai. : 2005Description: x, 356 p. : ill. ; 28 cmISBN:- 8179924424
Item type | Current library | Call number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|
Books | Goa University Library General Stacks 2 | 658.812 FEI/Cas (Browse shelf(Opens below)) | Available | 114913 | ||
Books | Goa University Library General Stacks 2 | 658.812 FEI/Cas (Browse shelf(Opens below)) | Available | 112186 |
Includes bibliographical references (p. 341-351) and index.
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